Providing help at the touch of a button 24 hours a day, 365 days a year. Our trusted, local and reliable service provides independence, security and peace of mind at home.
Mole Valley Life is operated by Mole Valley District Council and is accredited to the Technology Enabled Care Services Association Quality Standards Framework and is a founding member of Surrey Telecare. Working across Surrey, we provide the Lifeline Alarm and Technology Enabled Care service for Mole Valley District Council, Reigate & Banstead Borough Council, Spelthorne Borough Council, Tandridge District Council and Elmbridge Borough Council.
Find out more about how we can help individuals to feel confident and safe in their own home and continue to live independently:
Please contact the team to learn more about our packages by Telephone: 01372204500 or email: mvlife@molevalley.gov.uk
Lifeline Alarm and Technology Enabled Care Brochure
Wellbeing & Community Responder service
Preventing Nuisance Phone Calls with trueCall
Call 01372 204500 now to speak to our friendly, council run, experienced team and find out which device is best suited to help support you, or your loved one, to stay safe and well at home. For those that would prefer, you can also email mvlife@molevalley.gov.uk or SMS Text 07800 000385 for advice and further information.
We now offer a doorstep drop service of pre-programmed pendants and Lifeline alarm units. Alongside this, our expert technicians have also developed an easy to follow, step-by-step Self-Install Guide and Instructional Video, so that you can set up your new Lifeline alarm quickly, easily and most importantly, safely from home.
Pressing the button on your community alarm opens the line with our friendly specialised team based in Dorking, Surrey, who have all the user’s information to hand and will respond appropriately, by contacting a family member or neighbour, or calling the emergency services.
The alarm was more than useful, it is a lifeline, and I wish all older people could have a lifeline, it’s a necessity. I couldn’t be without it.”
How does it work?
Our basic package consists of an alarm base unit, which has an emergency button built into it and a pendant, which you can wear around your neck or wrist. The equipment is linked via your phone line to our alarm receiving centre (ARC) which is staffed by trained operators 24 hours a day, 365 days a year.
If you need help you simply activate the alarm by the pressing the pendant or the alarm on the base unit. A signal is then sent directly to our alarm receiving centre and answered by an operator who will know who you are, where you are and has access to your emergency contacts. Your emergency contacts may be a relative, neighbour or a close-by friend, who can get to you quickly. In an extreme emergency this could be police, ambulance or the fire service.
“It took me a while to get used to the fact that I needed it, but I feel safe now.”
The pendant works even if you are in a different room to the base unit or in your garden (approximately 300 foot away). An adaptor is also available which allows those with limited strength to operate the pendant. Additional alarms and sensors can be connected to other existing alarm equipment, which can be used to alert us to various situations regardless of whether you are at home or away from your property.
As an addition, other environmental sensors that link through the community alarm, can protect the user within the home by sending an alert to our alarm receiving centre if activated. Specialist equipment is also available that can help users stay independent for longer at home.
Find our more on our Alarms and Sensors page.
GPS Remote Monitoring
We also offer remote monitoring for independence whilst out and about. The Footprint is a wearable personal location GPS device which is ideal for protecting and communicating with vulnerable people whilst they are away from the home – especially those living with dementia.