“Can I just say what an absolutely fantastic service you provide for helping patients when they fall and can’t get up, I was so impressed with the service received! The lady I was visiting fell when she got up from the chair to answer the door to me. After I gained accessed and pressed her call button, Phil was with us within about 15 minutes and the lady was safely raised up with the Raiser Chair and back in her chair in a matter of minutes, uninjured and grateful to be off the floor. Your service is an absolute asset and I am spreading the word to the rest of our team within Surrey Downs Health and care.”
Roanna – Physiotherapist at Surrey Downs Health and Care
“I wanted to thank you for providing the TrueCall device for my mother. Over the time it has been there it has been a huge help and a reassurance to me that she was not going to get scammed, which had happened a few times before it was installed. I would also like to say a special thank you to Tracey who was always professional and caring. I cannot say thank you enough
“Martin was very approachable, helpful, and knowledgeable. He made appropriate adjustments for my visual and hearings problems”
“I had cause to press my alarm after having a bad fall. The team were so kind and helpful, arranging an ambulance to come and checking on me several times during the ambulance wait! They also checked with my family after I was taken to hospital. I think this service is worth every penny and I have nothing but praise for the people at the other end of my alarm.”
“Your Community Responder team are brilliant. I have an elderly neighbour and previously she’s been on the floor for hours when she’s fallen but this time, with your new service, she was back on her feet within the hour. The equipment you used to lift her was fantastic and the Community Responder who attended was so kind. Really well done and thank you, your service is invaluable!”
“Without you, my mother wouldn’t have been able to stay in her home for so long. I reckon you have saved her life at least twice over the ten years which she had her lifeline alarm. Mum is now living in a nursing home at the age of 93. Thank you.”
“Can I please say that Frank is the perfect man for this job, he arrives on time and delivers his promises. He adds gentleness and humour to what can be a daunting process for an elderly lady. We all need a bit of Frank in our lives, he was brilliant! Please thank him from us.“
“I would like to say how grateful I am for your service. When I had a heart attack the prompt response of the alarm service no doubt saved my life – as with blue lights flashing I was taken to St George’s.“
“Because of your swift action Dad was only exposed to smoke for a few minutes, I can’t thank you enough.“
“It really does demonstrate that the system works and put simply, saved my mother’s life. With lockdown and no visiting, we possibly wouldn’t have known until later in the day when we called to check in with her, when it probably would have been too late.”
“Thank you for doing a great job today. I was very impressed with the service and with Kaitlyn.“
“Martin was very professional, it was a pleasure dealing with him.“
To find out how Mole Valley Life’s Lifeline Alarm and Technology Enabled Care service could help to support you or your loved one, please call 01372 204500, or email mvlife@molevalley.gov.uk.